Help centre
Short answers to the things people ask most, and the guides for the unit itself.
How to
Signing in and keeping your account safe
Passwords, passkeys, an authenticator app, and what to do when you are locked out.
Adding a unit to your account
Claim a unit with the code on its label, then name what is wired to it.
Sharing a unit with somebody
Let family, a neighbour or a contractor see or operate a unit, for as long as you choose.
Making things happen by themselves (rules)
When something changes, switch something else, or tell somebody.
Getting alerts
Choose what you are told about, where it reaches you, and when it should stay quiet.
Billing and payments
Your card, what has been charged, and any credit on your account.
Guides
Getting started
Four steps from a unit in a box to a unit on your phone, and the video tutorials.
RM6 user guide
Wiring, Wi-Fi, what the lights mean, the unit's own web page, factory reset and the trouble relay.
Service provider accounts
For installers and service providers
Your customers, your fleet, templates, and how your customers see you.
Still stuck?
Write to support@remotii.com or call 1 844-REMOTII (736-6844). If a service provider installed your unit, their details are on the unit's page in the app.