Terms and conditions
Last updated 18 September 2026.
These are the terms on which we provide Remotii. They are written to be read, and the one worth reading twice is the section on what Remotii is not.
Your account
You are responsible for what happens under your account, and for keeping your sign-in details to yourself. Tell us promptly if you think somebody else has them. You must be 16 or older to hold an account.
The service
We provide the platform your devices report to and take instructions from. We will keep it running as well as we reasonably can, and we will tell you about planned work that affects it. We may change or improve features over time; if we remove something you rely on, we will say so in advance.
What Remotii is not
Remotii is not a life-safety system, and it is not a monitored alarm service. It depends on power, on your network, and on the networks between your device and us. Any of those can fail. Do not use it as the only protection against anything that would cause injury, or loss you could not accept - use it alongside the smoke alarms, water alarms, freeze protection and monitored systems that are designed and certified for that job.
Alerts may be delayed or may not arrive. Email and text messages travel over networks we do not control.
Devices and service providers
Hardware you buy is covered by its own warranty. Where a service provider installed and supports your units, your arrangement for that work is with them. Access a provider has to your devices is granted by you and can be withdrawn by you at any time; it does not survive a transfer of the device to somebody else.
Acceptable use
- Do not use Remotii to break the law, or to watch somebody who has not agreed to it.
- Do not attempt to reach accounts or devices that are not yours.
- Do not resell access to the platform without an agreement with us.
Fees
Where a plan carries a fee, we will tell you what it is before you are charged and before it changes. You can cancel at any time; cancelling stops future charges and does not refund the period already paid for, unless the law says otherwise.
Ending it
You can close your account whenever you like. We may suspend or close an account that breaks these terms, and we will tell you why. Your devices keep working as hardware; what stops is the platform around them.
Liability
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Beyond that, and to the extent the law allows, we are not liable for indirect or consequential loss, and our total liability is limited to what you paid us in the twelve months before the claim.
Changes
If we change these terms in a way that matters, we will tell you in the application and by email before it takes effect.